Privacy Policy
Last updated: 31/01/2026
1. Information We Collect
We may collect personal data that you provide voluntarily, including:
- Contact Information: Name, email address, phone number, and postal address
- Service Details: Information about the services you request, such as cleaning, garden maintenance, property maintenance, environmental works, or pest control
- Website & Usage Data: IP address, browser type, pages visited, and cookie
We collect this data only to provide you with our services and improve your experience.
2. How We Use Your Information
We use personal data to:
- Respond to enquiries and provide quotes, bookings, and services
- Deliver and manage property and maintenance services
- Communicate updates, service reminders, or marketing (with your consent)
- Improve our website, services, and customer experience
- Meet legal and regulatory obligations
- Protect our clients, staff, and business from fraud or misuse
3. Legal Basis for Processing
Under UK GDPR, we rely on:
- Performance of a Contract: To deliver requested services
- Consent: For marketing communications
- Legal Obligation: To meet statutory requirements
- Legitimate Interest: To improve services, protect our systems, and maintain security
4. Sharing Your Data
We do not sell or trade your personal information. We may share your data with trusted third-party service providers who support us in delivering services, such as:
- IT and cloud service providers
- Marketing and communications platforms
- Payment processors
These providers are bound by strict confidentiality agreements and may only use your data in accordance with our instructions.
We may also disclose personal information where required by law or to protect the safety, rights, or property of Ace Contractors, our clients, or others.
5. Data Retention
We keep personal data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting obligations. We regularly review our retention schedules to ensure compliance.
6. Your Rights
You have rights under UK GDPR, including:
- Access: Request a copy of the data we hold about you
- Correction: Ask us to correct inaccurate information
- Erasure: Request deletion of your data if it’s no longer needed
- Restriction: Limit how we use your data
- Portability: Transfer your data to another provider
- Objection: Object to certain processing, including marketing
- Withdraw Consent: Withdraw marketing consent at any time
To exercise your rights, contact us at info@acecontractors.co.uk.
7. Data Security
We use appropriate technical and organisational measures to protect your data, including:
- Secure storage systems
- Encrypted communications where applicable
- Restricted access to authorised personnel only
8. Cookies
Our website uses cookies to improve your experience, analyse traffic, and provide essential functionality. You can manage or disable cookies in your browser settings at any time.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before submitting personal information.
10. Marketing Communications
We may contact you with marketing updates or offers only if you have consented. You may opt out at any time by contacting us or clicking “unsubscribe” in emails.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in legislation or our practices. Significant changes will be posted on this page with an updated date.
12. Contact Us
For questions about this policy or your data, contact:
Ace Contractors Group
0203 841 7915
info@acecontractors.co.uk